Privacy & Return Policy

Al Noor Imports has been a trusted name in quality imports since 1993. We are committed to transparency and customer satisfaction in every transaction.

Registered address: 106 Sutlej Ave, Block C2, Block C1, Nespak Housing Scheme, Lahore, 54770, Pakistan.

When you browse our website or place an order, you are entering into a relationship with Al Noor Imports. This policy governs all data handling, returns, refunds, and claims related to that relationship.

We stand behind our products. If you receive a defective, damaged, or incorrect item, we will arrange a return or replacement — subject to the conditions below.

• Unboxing Video is Mandatory: You must record a clear, uninterrupted unboxing video from the moment of opening. Without this video, no return or claim can be processed — no exceptions.
• Original Packaging Required: The item must be returned in its original box with all accessories, tags, and documentation intact.
• Courier Pickup: For approved claims, we arrange free pickup directly from your delivery address. You pay a one-time courier contribution of Rs 300; the return delivery to you is fully covered by us.
• Inspection: All returned items go through a quality inspection before a replacement or refund is issued.

We reserve the right to reject claims where the product shows signs of misuse, unauthorized repair, or physical damage not present at the time of delivery.

We understand that sometimes a product may not meet your expectations even when it arrives in perfect condition. Exchanges are accepted under the following conditions:

• The item must be completely unused — no signs of use, wear, or installation.
• All original accessories, packaging, and documentation must be included.
• The request must be made within 7 days of delivery.

To initiate an exchange, contact our Customer Care team on WhatsApp at 0316-4091995 before returning the item.

Refunds are issued after an approved return has been received and inspected by our team.

• Refunds are issued via the original payment method or bank transfer.
• The Rs 300 one-way courier contribution is non-refundable.
• Partial refunds may apply if items are returned incomplete (missing accessories, damaged packaging).
• Refunds will not be issued for lot products or items that do not meet return conditions.

You will receive a confirmation via WhatsApp or email once your refund has been processed.

Lot items, clearance stock, and discounted bundles are sold strictly on an as-is basis. By purchasing a lot product, you acknowledge and agree to the following:

• No warranty, return, or exchange is provided on lot products.
• Minor cosmetic imperfections or variations may be present and do not constitute defects.
• Product descriptions are provided in good faith, but lot items may vary slightly from the listing.

We collect only the information necessary to process your orders and provide great service.

• Order Information: Name, delivery address, phone number, and payment details necessary to fulfill your purchase.
• Communications: Messages sent via WhatsApp, email, or our website for customer support.
• Usage Data: Pages visited, time on site, and device information to improve your browsing experience.
• Claim Media: Unboxing videos and photos submitted for return/replacement claims are used solely to evaluate the claim and prevent fraudulent activity.

We never sell your personal information to third parties.

Our website uses cookies to improve functionality and measure performance. Cookies help us remember your preferences, keep your cart intact, and understand which pages are most useful.

• Essential Cookies: Required for the website to function. Cannot be disabled.
• Analytics Cookies: Help us understand visitor behavior to improve the site experience.
• Marketing Cookies: Used to show relevant ads. Can be opted out via browser settings.

You can manage or block cookies at any time through your browser settings. Note that disabling certain cookies may affect website functionality.

We take the security of your personal information seriously. We use a combination of administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse.

• All payment transactions are encrypted and processed through trusted payment gateways.
• We do not store complete card numbers or sensitive financial data on our servers.
• Access to customer data is restricted to authorized staff only on a need-to-know basis.

You have the following rights regarding your personal data held by Al Noor Imports:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to legal and tax retention requirements.
• Objection: Object to the use of your data for marketing purposes at any time.

To exercise any of these rights, contact us at Alnoorimport@gmail.com or WhatsApp 0316-4091995. We will respond within 7 working days.

We may update this policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Last updated" date at the top will always reflect the most recent revision.

We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

For significant changes, we may notify registered customers via WhatsApp or email.